Conditions of Carriage

1. Definitions

In these Conditions the following definitions apply:

• "Carrier" means Eagon Transport Ltd and any subcontractor engaged by the Carrier to perform carriage.
• "Customer" means the person, firm, or company contracting with the Carrier for the carriage of goods.
• "Consignee" means the person, firm, or company to whom the goods are to be delivered.
• "Consignment" means the goods accepted from the Customer under a single contract of carriage.
• "Dangerous Goods" means any goods classified as dangerous under the ADR Agreement or otherwise prohibited or restricted by law.
• "Proof of Delivery" (POD) means the electronic or paper record capturing delivery, including signature, photograph, and GPS timestamp.
• "Transit" means the period from collection of goods at the specified collection address to completion of delivery at the specified delivery address.

2. Application

These Conditions apply to all contracts for the carriage of goods by the Carrier, whether made verbally, online, or in writing. They apply to the exclusion of any other terms that the Customer seeks to impose or incorporate, unless the Carrier has agreed in writing to any variation.

No employee or agent of the Carrier has authority to waive or vary these Conditions unless the variation is confirmed in writing by a director of Eagon Transport Ltd.

3. Collection and delivery

Collection

The Carrier will attempt collection at the agreed address and time. If the Customer or a nominated representative is not present at the collection point and no safe place has been authorised, the driver will wait for a maximum of 15 minutes. Any waiting time beyond 15 minutes will be charged at the applicable rate. If collection cannot be made, a failed collection surcharge may apply.

Delivery

The Carrier will attempt delivery at the agreed address. If no one is available to receive the goods, the driver will attempt to contact the recipient and, where a safe-place or neighbour instruction has been provided, follow those instructions. If delivery cannot be completed, the goods will be returned to the collection address and a failed delivery and re-delivery charge will apply.

Delivery times

Estimated delivery times are given in good faith but are not guaranteed unless a timed delivery has been expressly booked and confirmed. The Carrier is not liable for delays caused by traffic, adverse weather, road closures, or other circumstances beyond its reasonable control.

Proof of delivery

The Carrier will obtain a digital signature, photograph, or GPS-timestamped record upon delivery. A copy of the POD is available for download from the Customer portal within one hour of delivery completion.

4. Description of goods

The Customer warrants that the description of goods provided at the time of booking is complete, accurate, and does not omit any material information. The Carrier reserves the right to inspect the consignment at any time during transit to verify the description.

If the goods tendered differ materially from the description in the booking (for example, in weight, dimensions, quantity, or nature), the Carrier may decline to carry them or issue a revised quotation. Any additional costs arising from a misdescription are payable by the Customer.

5. Dangerous goods

The Customer must not tender Dangerous Goods for carriage without the prior written consent of the Carrier. Where consent is given, the Customer must:

• Provide a full and accurate description of the goods including UN number, hazard class, and packing group
• Ensure the goods are packed, labelled, and documented in accordance with the ADR Agreement
• Provide all safety data sheets and emergency action information required by law

The Customer indemnifies the Carrier against all claims, losses, costs, and expenses arising from the carriage of Dangerous Goods that were not disclosed or that were improperly described, packed, or labelled.

6. Packaging and labelling

The Customer is responsible for ensuring that goods are:

• Packed adequately to withstand the normal rigours of road transport
• Clearly labelled with the full collection and delivery addresses, including postcode
• Protected against damage from stacking, vibration, and moisture where appropriate
• Free from any previous delivery or address labels that might cause confusion

The Carrier will not be liable for loss or damage arising from inadequate or defective packaging where the Customer is responsible for packing.

7. Liability for loss and damage

Standard cover

Subject to these Conditions, the Carrier is liable for physical loss of or damage to a consignment whilst in transit. Liability is limited to the lesser of:

• The actual value of the goods (replacement or repair cost)
• 1,300 pounds per tonne of gross weight of the goods lost or damaged
• 10,000 pounds per consignment (the standard goods-in-transit insurance limit)

Enhanced insurance

Where the Customer selects the "Enhanced Insurance" add-on at the time of booking, the per-consignment limit is extended to 50,000 pounds. The Customer must accurately declare the value of goods when selecting this option. The Carrier may decline a claim where a material misdeclaration has occurred.

Notification of loss or damage

The Consignee must inspect the goods at the point of delivery. Any visible damage must be noted on the proof of delivery before the driver departs. Failure to do so may reduce or extinguish the Carrier's liability for that damage.

8. Exclusions from liability

The Carrier is not liable for loss or damage arising from:

• An act, default, or neglect of the Customer or Consignee
• Inadequate or defective packing by the Customer
• Inherent vice, latent defect, or natural deterioration of the goods
• Prohibited or Dangerous Goods tendered without consent
• Acts of God, civil commotion, or other events beyond the Carrier's reasonable control
• Confiscation, destruction, or seizure by government or regulatory authority
• Electrical or mechanical derangement of goods, unless there is evidence of physical impact
• Consequential loss (including loss of profit, business, or contracts) howsoever caused

9. Claims procedure

All claims for loss or damage must be made in accordance with the following procedure:

• Notify us of any claim within 7 days of the date of delivery (or the date delivery should have occurred for lost goods)
• Submit a written claim with full details within 14 days of such notification
• Include your booking reference, a description of the loss or damage, supporting photographs, and the estimated value of your claim
• Send claims to: claims@eagontransport.co.uk

We will acknowledge all claims within 24 hours and aim to resolve them within 14 working days. Where liability is accepted, payment will be made within 10 business days of settlement being agreed.

The Carrier shall not be liable for any claim where the above time limits have not been complied with, unless the Customer can demonstrate that it was impossible to comply and that the Carrier has not been prejudiced by the delay.

10. Subcontracting

The Carrier may subcontract the whole or any part of a consignment to any other carrier or person. Where it does so, the subcontractor has the same rights and protections as the Carrier under these Conditions.

The Carrier remains responsible to the Customer for the performance of the contract and for any loss or damage caused by the acts or omissions of its subcontractors (subject to the liability limits in these Conditions).

11. General provisions

Entire agreement

These Conditions, together with the booking confirmation and our Terms and Conditions, constitute the entire agreement between the Carrier and the Customer in relation to the carriage of goods and supersede all prior representations and agreements.

Severance

If any provision of these Conditions is held to be invalid or unenforceable, it will be severed from the remaining provisions, which will continue in full force and effect.

Governing law

These Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Queries

Questions about these Conditions should be directed to legal@eagontransport.co.uk or via our contact form.