Cookie Policy
This policy explains what cookies are, which ones we use, and how you can control them.
Last updated: 1 June 2025
How we use cookies
We use cookies and similar technologies to:
- Keep you signed in to your account during a session
- Remember your preferences (for example, your saved address book or quote settings)
- Protect against cross-site request forgery (CSRF) attacks
- Understand how visitors use our website so we can improve it
- Measure the effectiveness of our marketing campaigns
- Enable real-time tracking features via Pusher
We do not sell cookie data to third parties. Advertising and remarketing cookies (the "marketing" category below) are off by default and are only set if you separately opt in to marketing cookies. You can accept analytics without accepting marketing.
Types of cookies we use
Strictly necessary cookies
These cookies are required for the website to function and cannot be switched off. They are set in response to actions you take, such as logging in or completing a booking. You can set your browser to block them, but parts of the site will then not work.
| Cookie name | Purpose | Duration |
|---|---|---|
| next-auth.session-token | Keeps you authenticated during your session | Session / 30 days (remember me) |
| next-auth.csrf-token | Protects against cross-site request forgery attacks | Session |
| next-auth.callback-url | Stores the URL to redirect to after login | Session |
| __stripe_sid | Required for secure Stripe payment processing | 30 minutes |
| __stripe_mid | Stripe fraud prevention and device fingerprinting | 1 year |
Analytics cookies
These cookies help us understand how visitors interact with our website by collecting information anonymously. Most of our analytics is first-party — we count visits and measure the quote/booking journey using our own randomly-generated IDs stored in our own database. No names, emails, phone numbers or full postcodes are ever stored against these. If Google Analytics is enabled, its cookies are also listed here. All of these are set only with your analytics consent.
| Cookie name | Purpose | Duration |
|---|---|---|
| eagon_vid | First-party — anonymous visitor ID (random, not derived from any personal data) | 1 year |
| eagon_sid | First-party — anonymous session ID (groups a single visit) | 30 minutes (sliding) |
| eagon_attribution | First-party — campaign source (UTM tags / referring site host / landing page). No personal data | 180 days |
| eagon_analytics_consent | Remembers your analytics cookie choice | 180 days |
| eagon_marketing_consent | Remembers your marketing cookie choice | 180 days |
| _ga / _gid / _ga_* | Google Analytics 4 (only if enabled) — distinguishes users and maintains session state | 24 hours – 2 years |
Marketing cookies
These cookies are used for advertising and remarketing — for example, to measure ad campaigns or show relevant ads on other platforms. They are off by defaultand are set only if you opt in to marketing cookies. They are never required to use the site, and we never share your personal details with these providers.
| Cookie name | Purpose | Duration |
|---|---|---|
| _fbp | Meta (Facebook) Pixel — campaign measurement (only if enabled and you opt in) | 3 months |
| _gcl_* | Google Ads — conversion measurement (only if enabled and you opt in) | 90 days |
Functional cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not work correctly.
| Cookie name | Purpose | Duration |
|---|---|---|
| et_quote_prefs | Remembers your last used vehicle type and quote preferences | 30 days |
| pusher.nonce | Used by Pusher for real-time tracking websocket authentication | Session |
Third-party cookies
Some cookies on our website are set by third-party services. These are controlled by those third parties, not by us. The main third parties whose cookies may be present on our site are:
- Google Analytics — analytics and performance measurement (analytics consent)
- Meta (Facebook) Pixel — advertising measurement, only if enabled and you opt in (marketing consent)
- Google Ads — conversion measurement, only if enabled and you opt in (marketing consent)
- Stripe — secure payment processing and fraud prevention (strictly necessary)
- Pusher — real-time websocket connections for live tracking
- Google Maps — embedded maps for route visualisation
Please refer to each provider's own privacy and cookie policies for details of the cookies they set and how to opt out of them.
Managing cookies
Your cookie choice on this site
Analytics and marketing cookies are only set with your consent, and you can decide on each category independently. Use the controls below to grant or withdraw consent at any time. Strictly necessary cookies are always on and are not affected.
Browser controls
Most browsers allow you to view, manage, and delete cookies through their settings. The exact steps differ by browser; look for a "Privacy" or "Cookies" section in your browser settings. Note that blocking all cookies may affect the functionality of our website and other sites you visit.
Opt out of Google Analytics
You can prevent Google Analytics from collecting information about your visit by installing the Google Analytics Opt-out Browser Add-on, available from Google's website. Alternatively, set your browser to block third-party cookies.
Do Not Track
Some browsers offer a "Do Not Track" signal. We currently honour this signal by disabling Google Analytics for users who send it.
For further guidance on managing cookies, visit allaboutcookies.org or the ICO's website at ico.org.uk.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in our technology, applicable law, or business practices. We will post the updated policy on this page with a revised "Last updated" date. Where changes are material, we will notify you by email or by displaying a notice on our website.
Contact us
If you have any questions about our use of cookies, contact us at privacy@eagontransport.co.uk or via our contact form.